Welcome to OTP bank Internet banking

IMPORTANT NOTE!


A phishing attack is underway against OTP banka in connection with the „refund of overpaid fees“, which requires the completion of the attached form.
If you receive such or a similar message, forward it to alert.infosec@otpbanka.hr and delete it without opening the attachment or link in the message (the attachment is potentially malicious!). Please keep in mind that the OTP banka will never ask its customers to enter sensitive data such as PIN, passwords, login code (one time password - OTP) or message authentication code (MAC) via e-mail. In addition, it is strongly recommended that you do not open messages from suspicious senders or download suspicious and potentially malicious attachments.
Thank you for your understanding.

IMPORTANT NOTICE

If the application to the eLEMENT@ Internet banking is not instantaneous, but the "Please wait" message is displayed or if the message prompts a user to enter MAC (APPLI II) outside of the Internet banking environment immediately suspend Your login. More...

All messages or calls relating to a proper and safe use of internet and mobile payments, as well as to misuse of the payment instruments intended for those types of payment, will be sent / made by the Bank to the Customer exclusively through the designated secure channels: through the Bank’s official website (https://www.otpbanka.hr/), through the Internet banking home screen or inbox, or by a phone call from the Contact Centre of the OTP banka (0800 21 00 21).


Login instructions for eLEMENT@ Internet banking

  1. Switch on the token by pressing
  2. Enter your personal PIN
  3. Press number 1
  4. Enter the token serial number which is located on the back of the token ( 8 or 10 digit number without entering the dash) in the "Token serial number" box
  5. Enter 6 digit one-time password generated by the token in the "Access code (APPLI 1)" box
  6. Press "Login"

Login instructions for eLEMENT@ Internet banking using SBcard:

  1. Turn on the SBcard by pressing the power button
  2. Enter your PIN
  3. Press the OK button
  4. The display will preview the message MODE; Press the button 6
  5. The display will show a one-time 6 digit code that you input into "Access code" field
  6. In the "Token serial number" field, enter the serial number of the SBCard (10-digit number on the back of the card)
  7. Press "Login"

Usage instructions

Mobile banking

OTP bank d.d. Croatia extended its services offer with mobile banking application called OTP m-banking, which is intended for users of smartphones based on the Android operating system. Application allows various examinations in the traffic and savings accounts, various financial transactions and other functionality that You can see here.

IMPORTANT NOTICE

If the application to the eLEMENT@ Internet banking is not instantaneous, but the "Please wait" message is displayed or if the message prompts a user to enter MAC (APPLI II) outside of the Internet banking environment immediately suspend Your login. More...

All messages or calls relating to a proper and safe use of internet and mobile payments, as well as to misuse of the payment instruments intended for those types of payment, will be sent / made by the Bank to the Customer exclusively through the designated secure channels: through the Bank’s official website (https://www.otpbanka.hr/), through the Internet banking home screen or inbox, or by a phone call from the Contact Centre of the OTP banka (072 201 555).


Online services